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Refund policy

Ekkip makes a point of fulfilling your complete satisfaction. We undertake to exchange a product or to refund it if it does not meet your expectations according to the conditions mentioned below.
 

Return and refund for in-store purchases.

All returns must be accompanied by the bill.

  • The item must be in its original packaging and wear-free.
  • Refund authorized within 10 days of item purchase.
  • Exchange up to 30 days after the date of purchase.
  • Sale items are not exchangeable or refundable.

- Note that bicycles, swimming goggles, as well as all items that have been fitted to the workshop, are not subject to the return and refund policy.
- For hygienic reasons, we reserve the right to refuse the return or refund of swimsuits, bicycle shirts, shorts and bib shorts.

 

Return and refund for online purchases.

Online purchase: only refunds, no exchanges

It is easier for everyone to make a return and then, if necessary, a new purchase.

  • The item must be in its original packaging and wear-free.
  • Refund authorized within 30 days of item purchase.
  • Sale items are non-refundable.
  • Follow the return procedure to return your purchase via a carrier
  • It is also possible to return your purchase directly in store

- Note that bicycles,the glasses ofswimming pool, as well as all items that have been placed in the workshop, are not subject to the return and refund policy.
- For hygienic reasons, we reserve the right to refuse the return or refund ofesswimsuits, bicycle shirts, shorts and bib shorts.  

 

Return procedure

To get a refund as soon as possible, follow these steps:
  • Email us atweb@ekkip.comto obtain a return authorization.
  • Once the return has been accepted, return the item to its shipping box and affix the return label provided.
  • When the item is received on our side, we will issue the refund deducting a charge of $ 10 plus tax as the return shipping cost.
  • You can also return the item to us with another carrier of your choice.
  • Returns are processed Monday to Friday, within 72 hours of receipt of the product.
  • The refund may take up to 10 business days to appear on your credit card
  • Contact usfor more information.

 

The customer is responsible for his return

We need to be able to sell this product to another customer. If you decide to return a product, it must be unused, clean, odorless and free from animal hair.

If you decide to return an item, the return costs are not the responsibility of Ekkip.

We are not responsible if the particular size, color or style of an item does not suit you.
Note that the brightness may vary from one screen to another, which can affect the perceived color of an item.

 

Special orders

We offer the possibility of making special orders in store.
When ordering a special product (item not available in store or online), the order is final
Special order items cannot be exchanged or refunded.