Guarantee
Warranties vary by supplier and manufacturer. If you notice a defect in the product you have purchased, contact us as soon as possible.
At the store
For any item purchased in store, present yourself with your invoice and the defective item in store.
The product is kept in store for the duration of the warranty claim in order to avoid any return trips according to the supplier's requests.
We keep your contact details and communicate with the supplier concerned during the day to find a solution.
The response times observed at suppliers are beyond our control.
In line
For any item purchased online, contact us at web@ekkip.com with a description of the problem as well as photos.
We will contact the supplier concerned to find a solution.
Bikes
The bicycles sold at Ekkip boutique sport are covered by guarantees covering in particular the frame and the components from the suppliers.
These warranties vary by manufacturer. Do not hesitate to contact us for details on this subject.